we strive to ensure our customers are satisfied with their experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for our IPTV services.
1. Eligibility for Refunds
Refunds are issued under the following conditions:
- You have experienced continuous technical issues with our service that we were unable to resolve after multiple attempts.
- You requested a refund within the first 7 days of purchasing a subscription (if applicable).
2. Non-Refundable Items
Refunds are not available in the following cases:
- After the subscription period has ended.
- If the issue is caused by your device, internet connection, or other external factors beyond our control.
- If you breach the terms of use or misuse our service.
- For any promotional or discounted plans unless stated otherwise.
3. Requesting a Refund
To request a refund:
- Contact our support team with the subject “Refund Request.”
- Provide your account details, proof of purchase, and a detailed description of the issue.
- Our team will review your request and respond within 3 business days.
4. Processing Refunds
- Approved refunds will be issued to the original payment method.
- Please allow 7 business days for the refund to be processed by your financial institution.
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with the effective date.
We value your trust and are committed to resolving any issues promptly to ensure your satisfaction with our IPTV services.